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AUTHOR:
Gtmhub Product Team
✨ Improved 💥 Scale 🏔 Summit 🏢 Enterprise 💻 Desktop

Improve Customer Service with Zendesk Insights

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AUTHOR: Gtmhub Product Team

Wondering how to improve customer service? Our Gtmhub Marketplace now has basic statistics powered by Zendesk data, which can an organization monitor the current health of their customer service, and automatically track the change in those metrics as KPIs and Key Results. The available Insights include:

  • NPS and satisfaction score

  • Resolution and waiting time

  • Resolved problems and tasks

  • ...and more.

To learn more, visit our help article on installing Zendesk Insights.

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