- DATE:
- AUTHOR:
- Quantive Product Team
Improve Customer Service with Zendesk Insights
DATE:
AUTHOR:
Quantive Product Team
Wondering how to improve customer service? Our Gtmhub Marketplace now has basic statistics powered by Zendesk data, which can an organization monitor the current health of their customer service, and automatically track the change in those metrics as KPIs and Key Results. The available Insights include:
NPS and satisfaction score
Resolution and waiting time
Resolved problems and tasks
...and more.
To learn more, visit our help article on installing Zendesk Insights.